Terms of Service

Effective Date: 06/17/2026
Last Updated: 06/17/2026

Welcome to Workin’ Wooly (“we,” “us,” or “our”). By purchasing our products, visiting our website https://workinwooly.com/, or entering into a service agreement with us, you (“Customer,” “you,” or “your”) agree to be bound by the following Terms of Service (“Terms”). Please read these Terms carefully.

1. Products

Workin’ Wooly designs, manufactures, and sells beanies and clothing accessories made in the USA using specialized equipment. All products are individually crafted and may exhibit natural variations in appearance; such variation is inherent to our process and does not constitute a defect.

All orders are subject to product availability. We reserve the right to limit quantities, discontinue products, or modify product offerings at any time without prior notice. Product descriptions, images, and pricing on the Website are subject to change without notice. In the event of a pricing error, we reserve the right to cancel or adjust the affected order and notify you accordingly.

2. Orders, Payment & Sales Tax

By placing an order, you represent that you are of legal age to form a binding contract and that the information you provide is accurate and complete. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, inaccurate information, or product unavailability.

Payment is due in full at the time of purchase. We accept major credit and debit cards and any other payment methods displayed at checkout. All transactions are processed securely. Workin’ Wooly does not store full payment card details.

Applicable sales tax will be collected in accordance with Wisconsin law and any other states where we have a tax nexus. Tax rates are calculated at checkout based on the shipping address provided.

3. Shipping & Delivery

We ship to addresses within the United States and, where available, internationally. Estimated delivery times are provided at checkout and are estimates only—they are not guaranteed. Workin’ Wooly is not liable for delays caused by carriers, weather, customs, or other circumstances beyond our reasonable control.

Risk of loss and title to products pass to you upon delivery to the carrier. If a shipment is lost or damaged in transit, please contact us at [email protected] so we may assist you in filing a claim with the carrier.

International customers are solely responsible for all customs duties, import taxes, brokerage fees, and any other charges imposed by their country’s laws. Workin’ Wooly has no control over and assumes no responsibility for such charges.

4. Order Cancellations & Modifications

Because our beanies are individually crafted, orders enter production promptly after placement. Cancellation or modification requests must be submitted to [email protected] as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation or modification requests received before production has begun. Once an order has entered production or has been shipped, we are unable to cancel or modify it. In such cases, our standard Returns & Exchanges policy applies.

Custom or personalized orders cannot be cancelled or modified once confirmed, as these are made to order and cannot be resold. All custom order sales are final.

5. Returns & Exchanges

We want you to love your Workin’ Wooly products. Our Returns & Exchanges policy is incorporated into these Terms by reference and governs all return and exchange requests. A full description of our policy—including eligibility windows, process, refund timelines, and non-returnable items—is available in our Disclaimer Statement and on the Website.

In summary: we accept returns and exchanges within thirty (30) days of delivery for unworn, unwashed items in original condition with original tags and packaging. Final sale, custom, and personalized items are not eligible for return. Please contact [email protected] to initiate a return.

Notwithstanding the above, any mandatory consumer protections under applicable local, state, federal, or EU law will be honored in full.

6. Data Protection & Privacy (GDPR and U.S. Laws)

6.1 Processing of Customer Data

We process personal data (such as your name, email, shipping address, and payment information) solely for the purpose of fulfilling your order, processing payments, handling communications, and meeting our legal obligations. All personal data is processed in accordance with:

  •       The EU General Data Protection Regulation (GDPR),
  •       Applicable U.S. state privacy laws (e.g., CCPA/CPRA, VCDPA, CPA), and
  •       Our Privacy Policy, available on the Website.

We act as a data controller for all personal data you provide to us directly in connection with your purchase or account.

6.2 Your Privacy Rights

If you are located in the EU/EEA, you have the right to access, correct, delete, restrict processing of, port, or object to the processing of your personal data, and to withdraw consent where processing is consent-based. You may also lodge a complaint with your local supervisory authority.

U.S. residents may have additional rights under applicable state laws, including the right to access, correct, delete, and opt out of data sharing. To exercise any of these rights, please contact us at [email protected]. We aim to respond within 30 days, in accordance with GDPR Article 12.

7. Indemnification

You agree to indemnify, defend, and hold harmless Workin’ Wooly, its owners, managers, officers, employees, agents, and independent contractors from and against any and all losses, damages, claims, liabilities, fees (including reasonable attorneys’ fees and court costs), or third-party suits arising out of or related to:

  •       Your breach of these Terms or violation of any applicable law or regulation;
  •       Your misuse of any Workin’ Wooly product;
  •       Any false or misleading information you provide in connection with an order or account;
  •       Your infringement of any third-party intellectual property or other proprietary rights in connection with your use of our products or Website; or
  •       Your failure to comply with applicable privacy or data protection laws in connection with your use of the Website.

This indemnification obligation shall survive the termination or expiration of any agreement between you and Workin’ Wooly.

8. Compliance and Legal Content Disclaimer

The Website may include general information about product care, materials, and applicable regulations (such as fiber content labeling). This information is provided for general informational purposes only.

Workin’ Wooly is not a law firm and does not provide legal advice. Nothing on the Website constitutes legal, regulatory, or compliance advice. It is your responsibility to determine whether the purchase or use of our products complies with any laws or regulations applicable to you, including any import restrictions or labeling requirements in your jurisdiction.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Workin’ Wooly shall not be liable for:

  •       Any indirect, incidental, consequential, special, or punitive damages;
  •       Loss of profits, revenues, data, or business opportunities; or
  •       Claims arising out of your failure to comply with applicable laws or regulations.

Liability Cap

Our total liability for any claim arising out of or related to your purchase of Workin’ Wooly products shall not exceed the total amount you paid for the specific product(s) giving rise to the claim. This cap applies to all claims of any kind, whether based in contract, tort, statute, or otherwise.

Third-Party Products and Carriers

Workin’ Wooly is not liable for defects, damage, delays, non-delivery, or other issues caused by third-party carriers, suppliers, or service providers. Your recourse for carrier-related issues lies with the applicable carrier, and we will reasonably assist you in pursuing such claims where possible.

Nothing in these Terms excludes liability where it would be unlawful to do so, including liability for personal data breaches under applicable privacy laws, or for gross negligence or willful misconduct.

10. Intellectual Property

Unless otherwise agreed in writing, Workin’ Wooly retains full ownership of all intellectual property associated with its brand, products, Website, and marketing materials, including but not limited to trademarks, trade dress, product designs, manufacturing processes, photography, copy, and logos.

Limited License to Use the Website

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content from the Website without our prior written consent, except as permitted by applicable law (e.g., fair use).

Customer-Submitted Content

If you submit photographs, reviews, testimonials, or other content to Workin’ Wooly (including via email, social media tag, or direct submission), you grant Workin’ Wooly a non-exclusive, royalty-free, worldwide, perpetual license to use, display, reproduce, and distribute such content in connection with our products, Website, and marketing materials. You represent that you own or have the right to submit such content and that it does not infringe any third-party rights.

Proprietary Manufacturing Process

Workin’ Wooly’s manufacturing process—including its use of specialized equipment, techniques, and trade secrets—constitutes proprietary intellectual property. Any attempt to reverse-engineer, replicate, or misappropriate our process or product designs is strictly prohibited and may result in legal action.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Wisconsin and applicable United States federal law, without regard to conflict of law principles. Any disputes not subject to arbitration under Section 12 shall be resolved exclusively in the state or federal courts located in Rock County, Wisconsin, and you consent to personal jurisdiction in such courts.

Where applicable to the processing of personal data, EU data protection laws, including the GDPR, also apply.

12. Dispute Resolution & Arbitration

Informal Resolution

Before initiating any formal dispute, you agree to contact Workin’ Wooly at [email protected] with a written description of your concern and the relief you are seeking. The parties will have thirty (30) days from the date of that notice to attempt informal resolution in good faith before proceeding further.

Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

If informal resolution is unsuccessful, all disputes, claims, or controversies arising out of or relating to these Terms, the Website, or any Workin’ Wooly product or service (“Disputes”) shall be resolved through final, binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, rather than in court. Arbitration shall be conducted in Rock County, Wisconsin, or, at your election, by telephone or written submission.

The arbitrator shall have exclusive authority to resolve all Disputes, including any claim that all or any part of this agreement is void or unenforceable. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver

YOU AND WORKIN’ WOOLY EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU EXPRESSLY WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING AGAINST WORKIN’ WOOLY. IF A COURT OR ARBITRATOR DETERMINES THAT THIS CLASS ACTION WAIVER IS VOID OR UNENFORCEABLE, THEN THE ARBITRATION SECTION SHALL BE NULL AND VOID, AND DISPUTES SHALL BE RESOLVED IN ROCK COUNTY, WISCONSIN.

Exceptions to Arbitration

Either party may bring an individual action in small claims court in Rock County, Wisconsin, provided the claim qualifies under that court’s jurisdictional limits. Either party may also seek emergency injunctive or equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration.

GDPR Supervisory Authority

Nothing in this section limits your rights under the GDPR to lodge a complaint with a supervisory authority in the EU/EEA.

Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to [email protected] within thirty (30) days of your first purchase from Workin’ Wooly or first use of the Website. Your opt-out notice must include your name, mailing address, and a clear statement that you are opting out. Opting out will not affect any other provision of these Terms.

13. Modification to These Terms

We may update or modify these Terms periodically to reflect changes in our business operations, legal requirements, or regulatory standards. Updated Terms will be posted on the Website with a revised “Last Updated” date. The “Effective Date” reflects when these Terms were originally adopted and will not change with subsequent updates. Continued use of the Website or placement of an order after updated Terms are posted constitutes your acceptance of the revised Terms.

14. Contact Information

For questions about these Terms, to exercise data protection rights, or for any other inquiry, please contact:

Workin’ Wooly
1725 E. Delavan Drive
Janesville, Wisconsin 53546
Email: [email protected]
Phone: (800) 269-6659 / (800)-26-WOOLY

For billing inquiries: [email protected]